Oilology makes every effort to ensure goods purchased arrive in an undamaged state. If an item(s) received is/are damaged or there is a discrepancy with your order, please contact us immediately via email at firstname.lastname@example.org We will respond to your email within 3 business days.
Our goal is to ensure customers have a good shopping experience with us, so please contact us should you have any questions or concerns.
All wellness items can be returned that are deemed faulty.
No returns will be accepted for a change of mind or accidental purchase.
Returned goods must be in their original packaging and be attached to proof of purchase receipt.
Oilology returns can be made within 7 days of receipt of purchase. If contact is made after 7 days, replacement of damaged goods, exchanges or returns will be at our discretion.
Shipping costs incurred on your original purchase are non-refundable, as these are costs that cannot be recovered. The customer is responsible for meeting the cost of returning the item to our nominated return address. If a replacement or exchange item(s) is being provided, we will meet the postage costs getting those goods to you. The method of postage will be determined by us.
You must contact us immediately to discuss the concern with your item and why you wish to return it. Photographic evidence will usually be required to substantiate any claim of damage or fault with the product.
For any items that are supplied in manufacturer's packaging (e.g. diffusers), the item must be returned in the original packaging, with all originally packaged items (e.g. power cables, adapters etc.) included. Goods must be returned in a state that allows for the resale of that item.
Items must be returned to our Sydney postal address which will be provided to you when you notify us of the intention to return.
At our discretion and depending on the particulars of the return, we will either offer a refund, credit, exchange or replacement.
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